Frequently Asked Questions

The WHO is in need of Volunteers for the 2017-2018 season. If you are considering volunteering, here is some basic information to get you started.

Q: Can I volunteer as an individual or with a group?
A: Individuals or groups can volunteer for a shift or for an entire night at the WHO

Q: What is a shift versus a night?
A: The volunteer shelter hours are 6pm – 9am. We recommend shifts running in 4-hour intervals, but individuals can volunteer for as long as they like. If a group takes a night, they agree to cover all shifts from 6pm to 9am.

Q: What does a typical shift look like?
A: This depends on the shift you select. Each shift comes with a list of shift duties and can be found on site in our volunteer binder. An example of what shifts would look like are as follows: 6pm-10pm – Welcome and check guests in to shelter, staff hospitality room (food/drinks), prepare gym for guests (laying out mats and bedding), and visiting with guests. (If there are activities such as crafts for kids, Santa visit etc. it is most often on this shift). This tends to be the most popular shift and keeps volunteers busy. 10pm- 2am – Prepare sack lunches for the next day, perimeter checks (guests are typically in bed by 9pm). 2am – 6am – Perimeter checks, prepare for continental breakfast 6am- 9am – Wake guests, ensure guests put away bedding, serve continental breakfast, say goodbye to guests and clean up.

Q: How old do you have to be to volunteer?
A: In general, youth volunteers should be attending middle school or higher grades (there are some exceptions, see below). Middle-school aged youth serve on the same shift as their parents. High-school aged youth serve on any shift with at least two other adults on shift. Minimum age exception is 9, provided the parent believes the child is ready for the experience and he or she serves side by side with parent. Only high school students should be counted against the shift position. Any volunteer under 18 must fill out the WHO Policies and Agreement for Youth Volunteers.

Q: What do I do if I am interested in volunteering?
A: Contact the WHO coordinator at 360-200-8757 or whoprogram@gmail.com and indicate if you are an individual or group wanting to serve and the best way to contact you. The WHO coordinator will contact regarding what shifts/nights are available.

Q: Is there any paperwork that I need to complete?
A: Yes, everyone over the age of 18 requires a background check and confidentiality agreement be signed. Background checks are required prior to your first shift. Confidentiality agreements are signed on site. Background check forms can be found under the volunteer tab at www.whoprogram.org.


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